Privacy Policy

Last updated: March 2026

This Privacy Policy explains how PRENEU (PTY) LTD ("PRENEU", "we", "us", "our") collects, uses, stores and protects your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).

We are committed to processing your personal information lawfully, transparently and with respect for your privacy.

1. Who We Are

Responsible Party (Information Officer):
PRENEU (PTY) LTD
South Africa
Tel: +27 12 140 2277
Email: info@preneu.co.za

PRENEU is the responsible party as defined under POPIA. Our Information Officer is responsible for ensuring compliance with this policy and with POPIA.

2. What Personal Information We Collect

We collect only the personal information that is necessary for the purposes described in this policy. This includes:

Your full name
Your email address
Your practice type (if provided via our contact form)
Any information you voluntarily provide in your enquiry message
Website usage data collected via cookies and analytics tools (see Section 7)

We collect this information directly from you when you submit an enquiry through our website contact form.

3. Why We Collect Your Information (Purpose)

We collect and process your personal information for the following specific purposes:

To respond to your enquiry or request for information
To arrange and conduct an introductory consultation
To provide medical billing and practice administration services to you
To comply with our legal obligations
To improve our website and services (analytics data only)

We will not use your personal information for any purpose other than those listed above without your prior consent.

4. Legal Basis for Processing

We process your personal information on the following lawful grounds under POPIA:

Consent: You voluntarily submit your information via our contact form.
Legitimate interest: To respond to enquiries and provide requested services.
Contractual necessity: Where we have entered into a service agreement with you.
Legal compliance: Where we are required to retain information by law.

5. How We Store and Protect Your Information

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or disclosure. These measures include:

Secure email and communication systems
Access controls limiting who can view personal data
HTTPS encryption on our website
Cloudflare Turnstile spam protection on our contact form

We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry data is retained for a maximum of 3 years unless a service relationship is established.

6. Sharing Your Information

We do not sell, rent or trade your personal information to any third parties.

We may share your information only in the following limited circumstances:

With service providers who assist us in operating our website or delivering our services (e.g. email hosting, analytics), who are bound to protect your information in line with POPIA
Where required by law or a court order
With your explicit consent

We currently use the following third-party services that may process data:

Cloudflare Turnstile — spam protection on our contact form (Cloudflare, Inc., USA)
Microsoft Clarity — anonymous website behaviour analytics (Microsoft, USA)

Where data is transferred to parties outside South Africa, we take steps to ensure that the recipient provides an adequate level of protection consistent with POPIA.

7. Cookies and Analytics

Our website uses cookies and analytics tools to understand how visitors use our site. This helps us improve the user experience.

Microsoft Clarity records anonymised user behaviour (session recordings, heatmaps). No personally identifiable information is captured by Clarity.
Cloudflare may set functional cookies for security and spam-prevention purposes.

By using our website, you consent to the use of these tools. You may disable cookies in your browser settings, though this may affect website functionality.

8. Your Rights Under POPIA

As a data subject under POPIA, you have the following rights:

Right to be informed — to know what personal information we hold about you
Right of access — to request a copy of the personal information we hold about you
Right to rectification — to request that inaccurate information be corrected
Right to erasure — to request that your personal information be deleted, subject to legal retention requirements
Right to object — to object to the processing of your personal information
Right to withdraw consent — to withdraw consent for processing at any time, without affecting prior lawful processing
Right to lodge a complaint — to lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, please contact us at info@preneu.co.za. We will respond within a reasonable time and no later than the period prescribed under POPIA.

9. Information Regulator

If you are not satisfied with how we have handled your personal information, you have the right to lodge a complaint with the Information Regulator of South Africa:

Information Regulator (South Africa)
Website: www.inforegulator.org.za
Email: inforeg@justice.gov.za

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The date at the top of this page indicates when it was last revised. We encourage you to review this page periodically.

11. Contact Us

For any privacy-related queries, requests or concerns, please contact our Information Officer:

PRENEU (PTY) LTD
Email: info@preneu.co.za